After Sales

Contact-care and good relationship management help to bind customers for a longer period of time and to get optimal results from (pre)sales work. We regularly keep existing customers informed of developments regarding products and services. In addition to customer loyalty and customer service, the purpose of these conversations is to achieve repeat purchases. We also provide customer contact for contact centers and customer services. We also offer reception and telephone answering services. With this service you are always available and your customers are immediately helped. With good relationship management from SalesQ you get the best out of existing customers, to improve your customer service or outsource your customer contact and contact care.

Our clients in After Sales

Waarom u voor SalesQ moet kiezen?

SalesQ is een betrouwbare partner door jarenlange ervaring. We zetten altijd een stap extra, wat ook blijkt uit onze registratie. Wij zorgen er dan ook voor dat uw bedrijf optimale contact-care en relatiemanagement heeft. SalesQ is uw partner, omdat:

  • Wij ieder project benaderen als een topsporter

  • Wij veel ervaring hebben met complexe proposities gericht op high end beslissers

  • Onze mensen onze kracht zijn: we investeren in goede opleidingen en zorgen dat ze de lat steeds hoger leggen voor u

  • We internationaal werken en zijn ISO gecertificeerd zijn zodat privacy en kwaliteit goed gewaarborgd zijn en in lijn is met alle nieuwe wetgeving.

 

Aftersales uitbesteden?

Bel ons vrijblijvend op

Direct een afspraak inplannen

Market applications

  • Regular customer contacts (inbound, outbound, chat, mail and social media)
  • Business development
  • Renewing subscriptions and/or customer contracts
  • Encouraging repeat purchases
  • Outsourcing of contact-care, webcare and chat service

and...

  • Accountmanagement
  • Customer Satisfaction Surveys Among Existing Relationships
  • Front desk and telephone answering services
  • Contact center and customer service optimization and outsourcing

After Sales Service

After Sales has everything to do with your existing customers. How do you pay attention to your customers? How do you know what they think about you or if they are renewing a contract? Is there a chance that they will purchase an extra product or service from you? We have divided After Sales into two parts:

  •     Contact Center Services, for processing and completing incoming issues extra well
  •     Retention Management, for proactively approaching existing customers with a question or proposition.

Contact Center Services

We approach customer contact and service as a top sport. Our people are our strength. We invest in good training and ensure that they raise the bar for you. SalesQ works internationally and is ISO certified. As a result, privacy and quality are well guaranteed, in line with all new legislation.

Retention management

Good After Sales is the first step for the next sales. Don't let this slip out of your hands. By contacting us well before the end of a contract, measuring customer satisfaction or conducting an activation campaign, you will retain customers for a longer period of time.

More information

Our method

  • 1 Introductory meeting
  • 2 Intake
  • 3 Build campaign
  • 4 Kick-off training
  • 5 Implementation
  • 6 Final evaluation
1 Introductory meeting

Introductory meeting

If you are considering partnering with SalesQ as a full-service sales agency and you still have questions, schedule an introductory meeting. During the introductory meeting, our Commercial Manager will be happy to provide you with further information about the services and solutions we can offer you and to answer all your questions.

2 Intake

Intake

The intake is the official start of the campaign, in which all important topics are discussed to make the campaign a success. Think of the proposition, target groups, objectives and other practical matters.

3 Build campaign

Build campaign

After the intake, SalesQ needs about 10 working days to prepare the campaign. We set up the construction software, collect and enrich any data, select agents, write the pitch and more.

4 Kick-off training

Kick-off training

Next is the kick-off training. This is when the customer and the agents meet for the first time, and more importantly, the customer provides training to our agents. Immediately after the kick-off, SalesQ starts approaching the first prospects! You can listen in with our agents and give feedback, on which the process can be adjusted and fine-tuned.

5 Implementation

Implementation

You can expect transparent communication from us during the campaign and you will receive an extensive report every two or three weeks. You will also be in close contact with the Project Manager and we will discuss the results. Based on this, we adjust the objectives and course of action.

6 Final evaluation

Final evaluation

After the campaign there will be an extensive evaluation with regard to the campaign, which will hopefully lead to a nice sequel!

How do you treat your customers?

Eric

Ask your question to Eric

You can also fill in the form or schedule an appointment directly.

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PLEASE NOTE! We do not accept no-cure no-pay assignments or initiatives aimed at consumers. The minimum budget required for a campaign is approximately €2,000 per month (excl. VAT) with a minimum duration of four months.