After Sales
Contact-care and good relationship management help to bind customers for a longer period of time and to get optimal results from (pre)sales work. We regularly keep existing customers informed of developments regarding products and services. In addition to customer loyalty and customer service, the purpose of these conversations is to achieve repeat purchases. We also provide customer contact for contact centers and customer services. We also offer reception and telephone answering services. With this service you are always available and your customers are immediately helped. With good relationship management from SalesQ you get the best out of existing customers, to improve your customer service or outsource your customer contact and contact care.
Our clients in After Sales
Why you should choose SalesQ?
SalesQ is a reliable partner through years of experience. We always go the extra mile, which is also apparent from our call registration. While most sales agencies make 80 call attempts per person per day, we do 160 per person per day. SalesQ is your partner because:
- We approach every project like a top athlete.
- We have a lot of experience with complex propositions aimed at high-end decision makers.
- Our people are our strength: we invest in good training and ensure that they keep raising the bar for you.
- We work internationally and are ISO certified so that privacy and quality are well guaranteed and in line with all new legislation.
Market applications
- Regular customer contacts (inbound, outbound, chat, mail and social media)
- Business development
- Renewing subscriptions and/or customer contracts
- Encouraging repeat purchases
- Outsourcing of contact-care, webcare and chat service
and...
- Accountmanagement
- Customer Satisfaction Surveys Among Existing Relationships
- Front desk and telephone answering services
- Contact center and customer service optimization and outsourcing
After Sales Service
After Sales has everything to do with your existing customers. How do you pay attention to your customers? How do you know what they think about you or if they are renewing a contract? Is there a chance that they will purchase an extra product or service from you? We have divided After Sales into two parts:
- Contact Center Services, for processing and completing incoming issues extra well
- Retention Management, for proactively approaching existing customers with a question or proposition.
Contact Center Services
We approach customer contact and service as a top sport. Our people are our strength. We invest in good training and ensure that they raise the bar for you. SalesQ works internationally and is ISO certified. As a result, privacy and quality are well guaranteed, in line with all new legislation.
Retention management
Good After Sales is the first step for the next sales. Don't let this slip out of your hands. By contacting us well before the end of a contract, measuring customer satisfaction or conducting an activation campaign, you will retain customers for a longer period of time.
Our method
- 1 Introductory meeting
- 2 Intake
- 3 Build campaign
- 4 Kick-off training
- 5 Implementation
- 6 Final evaluation
Introductory meeting
If you are considering partnering with SalesQ as a full-service sales agency and you still have questions, schedule an introductory meeting. During the introductory meeting, our Commercial Manager will be happy to provide you with further information about the services and solutions we can offer you and to answer all your questions.
Intake
The intake is the official start of the campaign, in which all important topics are discussed to make the campaign a success. Think of the proposition, target groups, objectives and other practical matters.
Build campaign
After the intake, SalesQ needs about 10 working days to prepare the campaign. We set up the construction software, collect and enrich any data, select agents, write the pitch and more.
Kick-off training
Next is the kick-off training. This is when the customer and the agents meet for the first time, and more importantly, the customer provides training to our agents. Immediately after the kick-off, SalesQ starts approaching the first prospects! You can listen in with our agents and give feedback, on which the process can be adjusted and fine-tuned.
Implementation
You can expect transparent communication from us during the campaign and you will receive an extensive report every two or three weeks. You will also be in close contact with the Project Manager and we will discuss the results. Based on this, we adjust the objectives and course of action.
Final evaluation
After the campaign there will be an extensive evaluation with regard to the campaign, which will hopefully lead to a nice sequel!
Receive more information without obligation
PAY ATTENTION! We do not accept no-cure no-pay orders or initiatives aimed at consumers. The minimum budget required for a campaign is approximately €2.000,- per month (excl. VAT) with a minimum duration of 4 months.
