The popularity of working from home is increasing. It can therefore offer many advantages. For example, you have less travel time, you can start working earlier and, depending on the home situation, you can often concentrate better (which ultimately also produces better business results).
Which tools are important for a customer service representative when it comes to working from home? Especially when working from home is no longer an option, but a necessity? We discuss it in this blog.
Working from home as a customer service representative does not have to present any restrictions. The core tasks that you as a customer service employee perform at the office can also be performed at home. These consist of:
- assisting customers by telephone (via chat or telephone);
- listen carefully to the customer's question and come up with an appropriate answer;
- register everything in a system and keep the information confidential.
Tools when you work from home
But how does working from home as a customer service employee work practically? And which elements are needed? The systems of a customer service organization are sufficiently equipped to work from home. To even operate in such a way that the possible negative effects on the organization are nil. Four basic elements are crucial here:
- the cloud
- A laptop
- A stable internet connection
- A good headset
Remote access with the cloud
In the vast majority of customer service organizations, employees work in the cloud. This makes it no matter where you are physically. You can log in to the systems from which the employees operate from any location. This way the work, whether at the office or at home, remains the same one on one.
Customer service systems are also very easy to use, which makes working from home even easier. Contact between the customer and the employee is established in these systems. For example via chat or telephone. After the contact moment, the employee simply logs the conversation and the state of affairs in the same system.
A laptop and a stable network
You can log in to this system with a company laptop, but also with your own laptop. But in addition to a laptop, a stable network connection is also necessary. After this it is only a matter of doing what you as an employee always do. With the help of a good headset, which attenuates background noise as much as possible, they can assist customers just as much as usual.
No changes for the customer
The customer himself also hardly notices anything of an employee who works from home. Of course it can happen that a parakeet can be heard in the background or a barking dog on the street. But when one works in a closed space, in the vast majority of cases the customer will not know whether the employee is in the office or at home.
SalesQ employees can also work from home without any problems. They still ensure that we strengthen your company. Curious about what SalesQ can do for you? Please contact us directly on +31 23 7113200.
